Sunday, October 21, 2012

Server crash on HTTP after upgrade to 8.5.3 FP2

Problem

Server crash on http after upgrade to 853FP2

Cause

The cause looks to be issue with the JVM folder under Domino program directory.

Environment

Domino 8.5.3 FP2; Windows 2003

Diagnosing the problem

Server crashed on HTTP task after upgrade to 853FP2 from the existing 852 with the below stack. The issue seems to be with HTTP JVM files unable to load properly after the upgrade.
############################################################
### FATAL THREAD 1/9 [ nHTTP: 0bf0: 0bf4]
### FP=0x000af200, PC=0x7ff0925b, SP=0x000af198
### stkbase=000b0000, total stksize=393216, used stksize=3688
### EAX=0x00000000, EBX=0x60f97e68, ECX=0x00000000, EDX=0x00000000
### ESI=0x0017d000, EDI=0x00000000, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000
Flags=0x00210206
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
@[ 1] 0x7ff0925b j9vm24.getMethodOrFieldID+107
(17d000,0,60f97e74,60f97e68) @jnicsup.c(1723)
@[ 2] 0x603cb0fd nnotes.CSocket::GlobalInit+45
(17d000,17d000,af7a8,60d9b97c)
@[ 3] 0x603cb27d nnotes.CWEBGlobalInit+13
(17d000,17d000,60d9ca12,606b1070)
@[ 4] 0x60d9b97c nnotes.setupWS+12 (606b1070,2,af83c,0)
@[ 5] 0x60d9cef7 nnotes.JavaMachine::GetJavaMachine+503
(606b1070,9c2c018,0,2)
@[ 6] 0x60d997e9 nnotes.JavaSession::GetJavaVM+25
(606b1070,2,af83c,2a769b4)
@[ 7] 0x606b13ae nnotes.AgentJavaVMSub+46 (af834,2,100570e9,3f50c4)
@[ 8] 0x10010f2d nhttpstack.HTProcessExtContainer::Initialize+285
(1,3f50c4,1004c5a8,1000ccbf)
@[ 9] 0x1000b4f9 nhttpstack.HTControlBlock::InitializeExtensions+41
(1,3f50c4,1,1)
@[10] 0x1001c197 nhttpstack.HTAddInMain@12+631 (400000,1,3f50c4)
@[11] 0x0040103f nHTTP.NotesMain@8+47 (1,400000)
@[12] 0x00401174 nHTTP.notes_main+212 (0,0)
@[13] 0x00401066 nHTTP.main+22 (1,e61af0)
@[14] 0x0040134d nHTTP.mainCRTStartup+323 (0,0)
[15] 0x77e6f23b kernel32.ProcessIdToSessionId+521 (40120a,0)


The following errors were seen in the console log:

[0BF0:0002-0BF4] 08/22/2012 08:25:30 PM HTTP JVM: Exception in thread "main"
[0BF0:0002-0BF4] 08/22/2012 08:25:30 PM JVM: The lotus/domino/websvc/client/Service class could not be loaded.
[0BF0:0002-0BF4] 08/22/2012 08:25:30 PM JVM: The lotus/domino/axis/transport/http/NotesSocket class could not be loaded.

Resolving the problem

Deleting the JVM folder and re-running the Domino install resolved the issue.

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